Shipping & Returns

We want your order to arrive clearly, carefully, and ready to support your practice.

How delivery timing works

Estimated delivery timing, shipping method, and cost are shown at checkout based on your destination, the item in your order, and the available fulfillment location. Stock and delivery estimates can change until an order is placed.

When a product page shows a regional fulfillment option, that label comes from the current supplier listing. When no regional origin is shown, we do not promise a specific warehouse.

Orders with multiple items

Items may ship from different fulfillment locations and can arrive in separate packages. Tracking details are sent by email for each shipment when it is handed to the carrier.

Large Pilates equipment

Reformers, towers, and other oversized equipment may require a freight or scheduled delivery arrangement. Please review the product dimensions and delivery notes before ordering, and contact us if you need help confirming access or placement.

Order support

If you need to update an order or notice an issue with your order details, contact us as soon as possible at hedy@thepilatesplan.com. We will let you know what options are available based on the order status.

Damaged or incorrect items

Please contact us promptly with your order number and clear photos of the package and item. We will review the issue and guide you through the next step.

Returns

Return eligibility can depend on the product, condition, delivery region, and whether the item has been used or assembled. Contact us before sending anything back so we can confirm the appropriate process for your order.

Our approach

We aim to handle every support request with care and clarity. For questions about a specific product or order, Hedy is available at hedy@thepilatesplan.com.